We guarantee our plants for 10 days, for exchange and returns the plant must be in the original pot and substrate. The re-potting or replacing substrate will result in voiding our plant guarantee.
We reserve the right to inspect and determine the appropriateness of care prior to issuing a return or refund.
All online purchases once shipped are final. If you wish to cancel your order please notify us within 24 hours by emailing us at PlantEnvy@gmail.com.
If you are unhappy with your order please contact Plantenvy@gmail.com with pictures of the plant within 24 hours from the date it was delivered. Claims will be reviewed on a case by case basis.
Please be advised we reserve the right to inspect and determine the appropriateness of care prior to issuing a return or refund.
Hard Goods & Media/Substrate
· 30-day return or exchange with receipt.
· Item must be in original condition.
· Packages must not be opened or tampered with.