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Return Policy
Instore Purchase

We guarantee our plants for 10 days, for exchange and returns the plant must be in the original pot and substrate.  The re-potting or replacing substrate will result in voiding our plant guarantee.

We reserve the right to inspect and determine the appropriateness of care prior to issuing a return or refund.

Online Purchase

All online purchases once shipped are final. If you wish to cancel your order please notify us within 24 hours by emailing us at

We are not responsible for damages to your plants due to delays in delivery or weather conditions. Any claims will need to be done with USPS.
During colder months, we encourage you purchase a heat pack with your plants.  Not doing so is at your own risk.

Hard Goods & Media/Substrate
·         30-day return or exchange with receipt.
·         Item must be in original condition.
·         Packages must not be opened or tampered with.

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